Dear Customer, Reports have been received of an incident impacting the performance of some hosted client sites. Our team is investigating this issue on the following service(s):

App03

We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

Dear Customer, Our team is continuing work to restore availability on the following service(s): App03 We sincerely apologize for the service interruption and will provide further updates as soon as possible.

Dear Customer, Service Interruption Affecting Service(s):

App03 This issue is now fully resolved. Normal operations have been restored to the affected services. Thank you for your patience during this incident.

Dear Customer,

Reports have been received of an incident impacting the availability of several hosted client sites. Our team is investigating the issue on the following service(s): App06
We sincerely apologize for the service interruption and will provide further updates as soon as possible.

Dear Customer, Service Interruption Affecting Service(s):

App06 This issue is now fully resolved. Normal operations have been restored to the affected services. Thank you for your patience during this incident.

Dear Customer, Reports have been received of an incident impacting the performance of some hosted client sites. Our team is investigating this issue on the following service(s):

Sandbox01

We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

Dear Customer, Our team is continuing work to restore performance on the following service(s):

Sandbox01 We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

Dear Customer, Performance Degradation Affecting Service(s):

Sandbox01 This issue is now fully resolved. Normal operations have been restored to the affected services. Thank you for your patience during this incident.

Dear Customer,

Reports have been received of an incident impacting the performance of some hosted client sites. Our team is investigating this issue on the following service(s):

App03

We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

Dear Customer,

Our team is continuing work to restore performance on the following service(s):

App03

We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

Dear Customer,

Performance Degradation Affecting Service(s): App03

This issue is now fully resolved. Normal operations have been restored to the affected services. Thank you for your patience during this incident.

Some App03 sites were impacted by a high memory situation isolated to the App03 server group. App Pools were recycled to release resources and return functionality and accessibility to all sites. 

Developers are engaged in analyzing the logs and dump files and they will be looking for ways of preventing this situation from occurring again.

(TEST)App05 is currently Unavailable. We are investigating solutions. We will post an update once services are restored.
Or, stay up-to-date by monitoring https://status.cityworksonline.com.

Dear Customer,

Service Interruption Affecting Service(s):

App05

Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

Dear Customer,

Our team is investigating an issue on the following service(s):

App05

We sincerely apologize for the service interruption and will provide further updates as soon as possible.

Dear Customer,

Service Interruption Affecting Service(s):

App05

Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

Dear Customer,

Our team is investigating an issue on the following service(s):

App03

We sincerely apologize for the service interruption and will provide further updates as soon as possible.

All App03 Server nodes were replaced. Some sites required App Pool recycling to allow clients to connect.
SRE Team notified Support 5:45 EST/10:45 UTC that recovery work was completed.