New: Performance Degradation on App03 Service(s)

Incident

New: Performance Degradation on App03 Service(s)

Status: Closed
Start:
End:
Duration: 5 hours 45 minutes
Affected Components:
App03
Update

Dear Customer,


Reports have been received of an incident impacting the performance of some hosted client sites. Our team is investigating this issue on the following service(s):

App03


We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

Update

Dear Customer,

Our team is continuing work to restore performance on the following service(s):

App03

We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

Resolved

Dear Customer,

Performance Degradation Affecting Service(s): App03

This issue is now fully resolved. Normal operations have been restored to the affected services. Thank you for your patience during this incident.

Root Cause

Some App03 sites were impacted by a high memory situation isolated to the App03 server group. App Pools were recycled to release resources and return functionality and accessibility to all sites. 

Developers are engaged in analyzing the logs and dump files and they will be looking for ways of preventing this situation from occurring again.