App03

Cityworks Online: Performance Degradation on App03 Service(s)
App03
 

Dear Customer, Reports have been received of an incident impacting the performance of some hosted client sites. Our team is investigating this issue on the following service(s):

App03

We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

 

Dear Customer, Our team is continuing work to restore availability on the following service(s): App03 We sincerely apologize for the service interruption and will provide further updates as soon as possible.

 

Dear Customer, Service Interruption Affecting Service(s):

App03 This issue is now fully resolved. Normal operations have been restored to the affected services. Thank you for your patience during this incident.

Cityworks Online: Planned Maintenance on App01, App02, App03, App04, App05, App06, Sandbox01, Sandbox02, Sandbox03, Sandbox04 Service
App01 App02 App03 App04 App05 App06 Sandbox01 Sandbox02 Sandbox04
 
Dear Customer,

This is a reminder of the planned maintenance window, detailed below:

Affected Services: App01, App02, App03, App04, App05, App06, Sandbox01, Sandbox02, Sandbox04
Start Date and Time: September 05 2025, 04:00 UTC
Expected Duration: 2h
Planned End Date and Time: September 05 2025, 06:00 UTC

We apologize for any inconvenience this may cause.
 

Dear Customer,

Planned Maintenance Affecting Service(s): App01, App02, App03, App04, App05, App06, Sandbox01, Sandbox02, Sandbox04

Please be advised that the previously notified Planned Maintenance has been completed successfully.

New: Performance Degradation on App03 Service(s)
App03
 

Dear Customer,


Reports have been received of an incident impacting the performance of some hosted client sites. Our team is investigating this issue on the following service(s):

App03


We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

 

Dear Customer,

Our team is continuing work to restore performance on the following service(s):

App03

We sincerely apologize for the degraded performance and will provide further updates as soon as possible.

 

Dear Customer,

Performance Degradation Affecting Service(s): App03

This issue is now fully resolved. Normal operations have been restored to the affected services. Thank you for your patience during this incident.

 

Some App03 sites were impacted by a high memory situation isolated to the App03 server group. App Pools were recycled to release resources and return functionality and accessibility to all sites. 

Developers are engaged in analyzing the logs and dump files and they will be looking for ways of preventing this situation from occurring again.

Service Interruption on App03 Service(s)
App03
 

Dear Customer,


Our team is investigating an issue on the following service(s):

App03


We sincerely apologize for the service interruption and will provide further updates as soon as possible.

 

All App03 Server nodes were replaced. Some sites required App Pool recycling to allow clients to connect.
SRE Team notified Support 5:45 EST/10:45 UTC that recovery work was completed.